Frequently Asked Questions
Everything you need to know about our premium kitchenware and culinary tools.
How long does shipping typically take for domestic orders?
Most orders are processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the United States.
What is your return policy for kitchen knives and equipment?
We accept returns of unused items in their original packaging within 30 days of purchase. Please note that for hygiene reasons, used cutlery and food-contact items cannot be returned unless they are defective.
Do you offer professional knife sharpening services?
Yes, we offer professional Japanese whetstone sharpening services. You can visit our showroom in person or contact our customer service team for instructions on how to mail in your knives.
Are your Japanese ceramic products dishwasher safe?
While some ceramics are dishwasher safe, we recommend hand washing most of our premium Japanese tableware and handmade ceramics to prevent chipping and preserve the glaze over time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you provide bulk discounts for restaurants and culinary professionals?
Yes, we offer wholesale pricing and bulk discounts for industry professionals. Please reach out to our sales team through the 'Trade Account' page to apply for a professional discount.